Monica Gütermann, Tom Albrecht, Gabriela Gitzelmann, Susanne Kiss, Robert Zahnd
Workshop-Leiter
Idiolectics: Listening is a powerful language. New impulses for conversations on the phone
Workshop
How can callers discover new perspectives or sources of strength in a short amount of time? Idiolectic conversation guidance is a simple but highly effective approach to make exactly that possible. By listening attentively, consciously stepping back, and refraining from interpretations, we give special attention to the individual language of the callers. Striking, meaningful words are picked up in the responses to short, open-ended questions - this often leads to surprising inner journeys to unexpected resources. In the workshop, we will get to know the basic idea of Idiolectics and try it out in small exercises. The aim is to experience a respectful, open-ended style of conversation that gives callers the feeling of being heard and understood - a valuable addition to telephone work.
Further information on the method: www.idiolektik.de
With the help of internal practice groups and external seminars, we take an in-depth look at Idiolectics and also examine its use for telephone helpline support calls.