Cornelia Hulla

Workshop

In this interactive workshop, we aim to draw on the wealth of experience of all participants to compile a collection of concrete, practical approaches that support beginners in handling challenging conversational situations. We will examine real-life scenarios such as managing long monologues, addressing misunderstandings, navigating prolonged silences, responding to yelling, and dealing with other challenging behaviors. The focus will be on short, actionable interventions and techniques that can be applied immediately. All insights and strategies developed during the workshop will be gathered into a practical compendium, which may be shared with those interested in enhancing their phone counseling skills.