Tim Vanhove
Speaker
AI chatbots and helplines: opportunity or threat?
What is conversational AI and how can chatbots like ChatGPT impact counselling helplines?
What are the legal and ethical implications of their possible use in helplines?
Tim Vanhove is a sociologist with more than 20 years of experience in research and development at the Social Work Department of Artevelde University of Applied Sciences in Ghent, Belgium.
His expertise lies in practice-based participatory research and the real-world piloting of digital technologies in the domains of well-being and care.
In recent years, he has focused on the potential role and impact of conversational AI in mental health and social work. In his current project on the (im)possibilities of integrating AI into chat-based counselling helplines, he explores the practical, ethical and legal boundaries of using conversational AI based on trained large language models.