Thematic Session 11

With the rapid growth of digital tools and artificial intelligence across all sectors, this lecture offers an opportunity to explore real-life scenarios drawn from a variety of fields. Its aim is to examine how standardization, uniform responses, and both cognitive and digital biases can shape — and sometimes distort — human interaction. Using a four-pillar framework (sovereignty, integrity, sobriety, and resilience), participants will identify areas of vulnerability, reflect on the strengths and limitations of digital tools in their daily work, and consider where human judgment must remain central when supporting help seeker. The lecture will rely on simple cases to show how digital tools can strengthen — or weaken — the quality of listening, support, and human presence.